July 24, 2010
(The actual date for this round of Library Day in the Life is July 26, but I don’t work on Mondays in the summer.)
This is a look into my life as a reference librarian at a semi-large urban public library in the Midwest. On Saturdays, I work 8 hours on the desk.
Here are some of the issues I dealt with, and questions answered for patrons:
- Troubleshooting problems with our VOIP phone system
- “Can you use my ID to look up my library card number so I can use the Internet?” (No, I can’t. Patrons who live in our county must have their library card to use the computer or get free parking.)
- “When is the children’s chess tournament?”
- Place books on hold
- Find call numbers for books on: a psychological disorder, Native American religion/spiritualism, Australian travel, a Sumerian goddess
- Two interlibrary loan requests for titles we don’t have
- LOTS of validating parking tickets
- Which bands are playing at the outdoor concert tonight?
- “Does the library offer computer classes ?” (Not until September.)
- Yep, I did shush someone. :)
- “When did women in the US get the right to vote?” (Do I get bonus points because I knew which Amendment and the year it became law even before I verified it?)
- Which states have legalized medical marijuana?
- Phone number lookup (had to use both an online database and print city directory to verify, since the names were listed slightly differently)